Questions, answered
Features
How does message translation work?
Fya uses server-assisted translation so each person can read a preferred form. The original message remains available.
Are app language and reading language the same?
App language changes menus and controls. Reading language changes how translated messages appear. You can choose these separately in Fya’s settings.
What if a translation seems wrong?
Return to the original wording whenever you need to check a translation. If a translation is unavailable, the original remains readable.
Flag a translation that does not sound right. Sharing message text with reviewers is optional and requires your consent.
Can I read a voice note?
Read a voice note as a transcript and translation. Check names, numbers, and important details against the recording.
Sending shares the audio with Deepgram (or EchoNova for Arabic) and the transcript with our servers for translation.
Privacy
Are messages end-to-end encrypted?
No. Translation requires the server to read message text. Messages are protected in transit and at rest, but Fya does not claim end-to-end encryption.
Does Fya upload my address book?
Fya does not upload your address book. For an availability check, only the one email you select or enter is sent to Fya; the contact name stays on your device. Results appear only for accounts that opted in and verified their current email. A contact card you send in a message goes to that message's recipients.
Can I export or delete my data?
Use Data & account in app Settings to export information or start account deletion. Read the Privacy and Account Deletion pages for scope and limitations.
Personal AI tools
What do Fya’s personal AI tools do?
They can summarize messages you missed, suggest edits to a draft, or use your saved glossary preferences to suggest a reading of one message. Review suggestions before using them; the original message does not change. The tools are optional and ask for your consent before first use.
How do AI limits and credits work?
Each personal AI tool has a separate daily allowance, and the app shows what remains and when it resets. These limits are separate from translation and voice credits. Ordinary messages still send when credits run out; rewarded ads and purchase options vary by release.
We’re here to help
For product questions, privacy requests, or help with account deletion, email the Fya team.
Support